Support & FAQ

About Baselit

• What is Baselit?

  Baselit is an AI skincare app that reads visible cosmetic patterns from your selfies and turns them into a score and a personalized routine.

  You take three photos (left, center, right), and the app returns a Skin Score from 0 to 100 across five axes: Clarity, Evenness, Texture, Hydration, and Radiance. From there, it builds a routine matched to your results. You can re-scan every week to track how your skin changes over time.

  Baselit is a cosmetic tracking tool. It does not diagnose skin conditions or replace professional skincare advice.

• What does the Skin Score actually measure?

  The Skin Score is a number from 0 to 100. It reflects visible cosmetic patterns in the photos across five dimensions:

  • Clarity — visible blemishes and uneven tone
  • Evenness — color consistency across the face
  • Texture — smoothness and pore appearance
  • Hydration — surface dryness and plumpness cues
  • Radiance — light reflection and overall luminosity

  A higher score means more favorable patterns were visible in that scan. The score is not a medical or clinical measurement and does not indicate any health condition.

How scanning works

• How does the scan work?

  The scan takes three photos in sequence: center, left, right. The app guides you through each pose with on-screen instructions and captures automatically when you hold steady.

  The whole process takes under 30 seconds. Results appear within a few seconds of the final shot.

  Best results: Face a window or bright lamp. Even, diffuse light gives the most consistent scores between scans.
• How accurate is the Skin Score?

  The score is consistent when lighting conditions stay similar between scans. It is built for tracking relative change over weeks, not as a one-time absolute reading.

  Lighting angle affects the visible pattern more than most people expect. A scan taken in dim indoor light will read differently from one taken by a window, even on the same day. Using the same spot and light source each week makes your trend line more reliable.

  The score does not diagnose conditions and should not be used as a substitute for professional skincare advice.

Privacy & photos

• Is my photo stored? Where does it go?

  Your selfies are sent to Anthropic (USA) for AI analysis. Anthropic does not store your photos after the analysis completes. Baselit does not store your photos on its servers either.

  Only the resulting numerical scores are saved to your account in the cloud. Your photo history stays on your device only and is removed when you uninstall the app.

Subscription & billing

• What is free and what needs a subscription?

  Your first scan is free. To unlock your full score breakdown, personalized routine, AI coach access, and weekly re-scans, you need a Baselit subscription.

  There is no free trial.

• What does a subscription cost?

  Weekly $4.99 / week Auto-renews each week

  Monthly $12.99 / month Auto-renews each month

  Annual $59.99 / year Auto-renews each year — best value

  All prices are in USD and charged through the App Store. No free trial is available.

• How do I cancel my subscription?

  Subscriptions are managed through your Apple ID, not inside the Baselit app.

  To cancel: open Settings on your iPhone, tap your name at the top, then Subscriptions, find Baselit, and tap Cancel Subscription. Cancel at least 24 hours before your next renewal date to avoid being charged for the next period.

  After cancelling, you keep access until the end of the period you already paid for.

Account & data

• How do I delete my account and data?

  Open Baselit, go to Settings, and tap Delete Account. This permanently removes your profile, scores, and all data stored on Baselit's servers. The action cannot be undone.

  Photo history is stored only on your device and is deleted when you uninstall the app.

  If you have an active subscription, cancel it through your Apple ID settings before deleting your account.

Troubleshooting

• My scan failed. What should I do?

  Scan failures are almost always caused by low light or motion during capture. Try again in a well-lit room and hold the phone steady through the full three-pose sequence.

  If the app shows a network error, check your internet connection and try again. Each failed scan attempt does not count against your weekly scan limit.

  Still failing? Contact us at hello@baselit.app and include a brief description of what the error message said.

• My score looks very different from last week. Is that normal?

  A big swing usually comes down to lighting. Scanning in a brighter or differently angled light than last week will change what the AI sees, even if your skin has not changed much.

  For the most useful trend data, scan at the same time of day, in the same spot, with the same light source each week. Morning light by a window is a reliable baseline.

  Scores can also vary if you scan closer to or further from the camera than usual. The app captures three angles to reduce this, but distance still plays a role.