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Terms of Service

Version 1.0 · June 10, 2026

These terms govern your use of the Baselit app and the baselit.app website. They follow German and EU consumer law. We keep them plain on purpose: no hidden clauses, no dark patterns.

1. Who you are contracting with

Marco Mori
Birkachstraße 3
88131 Lindau (Bodensee)
Germany
Email: hello@baselit.app · Phone: +49 171 2931804
VAT ID (§ 27a UStG): DE402613336

By creating an account or using the app you enter into a contract with us under these terms. If you do not agree, do not use the app. Minimum age: 16 years.

2. What Baselit is

Baselit is an AI-supported cosmetic skin analysis app. It can:

  • analyse a selfie and compute a numeric skin score with five axis values,
  • suggest a personal skincare routine based on those numbers,
  • track your score over time through weekly re-scans,
  • answer skincare questions through an AI chat coach.

Scores and recommendations are generated by an AI system. How your data is handled is described in the Privacy Policy; in short: your selfie is analysed, never stored.

3. Not medical advice

BASELIT IS A COSMETIC INFORMATION SERVICE. The skin score, axis values, routine suggestions and coach replies are NOT a medical diagnosis, NOT treatment advice and NOT a promise of results. Baselit is not a medical device and we are not physicians. If you have or suspect a skin condition (e.g. severe acne, rosacea, eczema, suspicious moles, allergic reactions), see a doctor or dermatologist. Never delay or replace professional medical advice because of something the app shows you.

4. Your account

You need an account to use the app. Keep your credentials safe; you are responsible for activity under your account. Provide accurate information. You can delete your account and all server-side data at any time in the app ("Delete my data and account" in the settings).

5. Subscription, prices, auto-renewal

The full analysis (score reveal, axis breakdown, routine, re-scans, coach) requires a paid subscription. There is no free trial. Current plans:

PlanPriceBilling period
WeeklyUSD 4.99per week
MonthlyUSD 12.99per month
AnnualUSD 59.99per year

Prices may vary by country and currency; the exact price is always shown in the app before you confirm a purchase. Prices include applicable VAT.

5.1 Auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current price, unless you cancel at least 24 hours before the current period ends. The renewal terms are shown before purchase.

5.2 Payment and cancellation

All purchases are processed exclusively through the Apple App Store or Google Play, billed to your store account. We never receive your card data. You can cancel anytime in your store settings:

  • iOS: Settings → your name → Subscriptions → Baselit → Cancel
  • Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Baselit → Cancel

After cancellation, your subscription runs until the end of the period you already paid for; you are not charged again. Deleting the app does not cancel the subscription.

5.3 Refunds

Refunds for in-app purchases are handled by Apple or Google under their terms, because the payment runs through them. Request a refund there first (Apple: reportaproblem.apple.com; Google: Play Store order history). Your statutory rights remain unaffected; if you believe you are entitled to a refund we could not arrange through the store, contact us at hello@baselit.app.

5.4 Price changes

If we raise the price of your plan, we will inform you in advance through the store mechanisms. Depending on your store's rules, the increase either requires your consent or you can cancel before it takes effect.

6. Right of withdrawal (EU consumers)

As a consumer in the EU you generally have a statutory 14-day right of withdrawal for contracts on digital content and digital services (§§ 312g, 355 BGB; Directive 2011/83/EU).

Because subscriptions are sold through the Apple App Store or Google Play, the purchase is transacted with the respective store, and withdrawal and refunds for these purchases are exercised through the store's own process (see 5.3). Apple and Google both provide EU customers a withdrawal mechanism within 14 days of purchase.

Note: under § 356(5) BGB the withdrawal right for digital content expires early if performance begins before the end of the withdrawal period with your express consent and your acknowledgement that you thereby lose the right of withdrawal. Where the store's purchase flow obtains this consent, it applies.

7. Your photos and content

  • You keep your rights. Photos you submit remain yours.
  • Limited license to us: you grant us the non-exclusive right to process your photo solely to provide the analysis. The photo is discarded right after analysis and never stored on our servers (see Privacy Policy).
  • No AI training: your photos and chats are not used to train AI models, neither ours nor our providers'.
  • Your promise: only upload photos of yourself, or of people who have clearly consented.

8. Acceptable use

You may use the app for personal, non-commercial purposes. You may not: reverse-engineer or copy the app; access it with bots or scrapers; abuse the coach for purposes unrelated to skincare; resell or redistribute outputs commercially; or use the app to process other people's data without their consent.

9. AI accuracy and availability

AI analysis is an estimate, not a measurement instrument. Scores can vary with lighting, camera quality, makeup and other factors, and can be wrong. We do not guarantee specific results, score values or skin improvements. We aim for high availability but do not guarantee uninterrupted service; the app depends on third-party providers (e.g. the AI API) whose outages are outside our control. We may change or discontinue features; if we discontinue the service entirely, we will give reasonable advance notice.

10. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and where we have given an express guarantee.

For slight negligence, we are liable only for breach of essential contractual obligations (obligations whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely), and in that case limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded. In particular, we are not liable for damage resulting from using cosmetic scores or recommendations as a basis for medical decisions (see section 3).

11. Termination

By you: anytime, by cancelling the subscription (5.2) and/or deleting your account in the app. Paid periods run out; there is no pro-rata refund beyond your statutory rights.

By us: we may suspend or terminate accounts that violate these terms, commit fraud or abuse the service. Your statutory rights and any remaining paid period claims remain unaffected unless the termination is based on your breach.

12. Changes to these terms

We may amend these terms for good reason (e.g. legal changes, new features). We will notify you in the app or by email at least 30 days before material changes take effect. If you do not agree, you can cancel before the change takes effect; continued use after the effective date counts as acceptance only where this is legally permissible.

13. Governing law and disputes

These terms are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence.

The European Commission provides a platform for online dispute resolution: ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

14. Severability

If individual provisions of these terms are invalid, the remaining provisions stay in force.

Not legal advice. These terms are pending review by a qualified lawyer (consumer/IT law) before launch, in particular the withdrawal mechanics for in-app purchases (section 6).
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